![]() Recent change of status to Solved, displayed in minutes.įull resolution time in minutes within business hours The time between ticket creation time and the timestamp of the final or most Of status to Solved, displayed in minutes.įirst resolution time in minutes within business hours The time between ticket creation time and the timestamp of the first change Same as above, but only time that elapses during listed business hours is The time between ticket creation time and the timestamp of the first publicįirst reply time in minutes within business hours The number of public agent replies on a ticket to a comment from an agent or The number of times a ticket has been changed from Solved to Open (whether by The number of agent assignment changes made. Ticket creation also counts as a station. The number of group assignment changes made. The current satisfaction rating status (Not Offered, Offered, Good or Bad). The final or most recent resolution time in hours, rounded to the nearest The time and date of the final or most recent change to solved status. The time and date of first assignment to an agent (not to a group). The organization of the current requester (if any). the time it wasĪssigned to the current assignee). The time and date of the most recent agent assignment (i.e. The time and date of the most recent update. The ticket channel from which the ticket originated. The tags added to the ticket at time of export. If the requester is changed, the submitter If an agent submitted the ticket on behalf of the ![]() The email domain of the requester's primary email address. GET /api/v2/users.json?include=identities). Users' secondary email addresses, you must use the List Users API endpoint while side-loading identities (for example: Professional or Enterprise single sign-on using JWT or SAML. JSON and CSV exports are not available in sandbox accounts. Users, or organizations, then click Export. To run a JSON export, select a date range, select tickets, The JSON export option is recommended for accounts with more Some legacy versions of Zendesk show the export options on a separate If necessary, click the Export tab to display the dataĮxport options. You don't see this option and data exports are enabled in your account, you may be Return here when data exports have been enabled in your account.Īccount in the sidebar, then select Tools > Reports. Make sure to include your Zendesk Support subdomain name in the ![]() The account owner must contact Zendesk Customer Support to enable data exports in yourĪccount.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |